Frequently Asked Questions
Need Assistance?
What sizes are your boxes?
Small Box: 21” handle to handle x 15” wide x 12” high
Large Box: 27” handle to handle x 17” wide x 12” high
Extra Large Box: 28’’ handle to handle x 20” wide x 15” high
Wardrobe Moving Box: 20.5” wide x 48” tall
What areas do you service?
We service most of Los Angeles County and Orange County. One delivery and pickup is included if you are within 15 mile radius of Torrance. Orders outside of the 15 mile radius are charged $25 – $50.
Please note, we may not be able to service locations outside of our highlighted coverage map. Contact us for additional delivery information.
For San Diego orders, please visit our sister site Rent a Moving Box.
I am done with some of my boxes, can I get a partial pickup of the boxes?
I am in the middle of a move and need more boxes or wardrobes, what do I do?
We try our best to help you choose the right package for your move. However, if you need additional moving boxes or wardrobes, contact us and we will do our best to get you more! For re-deliveries, additional boxes start at $5 each with a minimum re-delivery amount of 10 boxes.
What if I end up needing more time with my boxes?
We understand that there can be delays in moving or unpacking. You can extend your rental period for an additional week. Rental extension are charged at 50% of the first weeks rate.
What are your delivery hours?
Deliveries are Monday through Friday with most of our deliveries occurring between 8am – 5pm. You will receive a 2 hour delivery window with a tracking link at least 24 hours before your delivery. On the day of delivery, the driver will send you a text message ETA update when they are on the way to you. If you will not be available during the delivery window provided, let us know and we can arrange to deliver the boxes without you there.
How many moving boxes do I need?
Everyone’s needs are slightly different but in our experience, it takes about 8-10 boxes to pack up a room. Our moving boxes are larger than your typical cardboard moving box and because they are sturdier, they will hold more.
Box packages for more than 3 bedrooms will also include 5 extra large moving boxes (28x20x15) and 5 small moving boxes (21x15x12)
Are you the same company as Rent a Moving Box and Piggy Boxes?
What are your incidental fees?
During your pickup, your boxes will be counted along with the dollies and wardrobe boxes. If there are missing or damaged items, your card on file will be charged the following incidental fees:
- $30 medium boxes
- $35 large boxes
- $40 extra large boxes
- $90 dollies
- $55 wardrobe boxes
- $25 cleaning fee for damage caused by permanent labels
Additional fees
- $25 per missed pickup without a requested rental extension
- $5 per box for re-deliveries
- $25 per additional delivery or pickup
- Rental extensions are charged at 50% of the first weeks rate.
Do you price match?
If you find a package at a lower price from any local competitor, we will match it immediately so you can start planning your move right away. Just send our team a quick chat with a screenshot of the offer for an instant price adjustment!